Job Description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation. 

About The Role

Reporting to the National Customer Experience Manager, you will lead, coach, and develop a team of Customer Service Representatives, fostering a high-performance culture focused on consistently exceeding customer expectations and delivering exceptional service.

Key Responsibilities

  • Lead, coach, and motivate a team of Customer Service Representatives to achieve performance targets
  • Provide ongoing coaching, feedback, and training to enhance customer service skills and outcomes
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