Job Description
Take the lead as a Customer Service Team Lead in our Contact Center. This permanent full-time role emphasizes supervision, coaching, and high-quality service delivery across all channels.
As a Customer Service Team Lead, you will oversee a team of representatives, ensuring top-notch performance through monitoring and feedback. Your responsibilities will include tracking team dynamics, conducting training, and managing escalations. You’ll play a key role in maintaining a positive work culture while optimizing service delivery.
Key Responsibilities:
• Answer queries related to CSR duties and team operations
• Monitor team performance and report regularly
• Provide coaching based on audits and reviews
• Track attendance and manage time-off requests
• Lead meetings and training sessions for new CSRs
Requirements:
• High school diploma or equivalent
• Minimum four years supervisory experience
• Four years in customer service, preferably in call centers
• ...
As a Customer Service Team Lead, you will oversee a team of representatives, ensuring top-notch performance through monitoring and feedback. Your responsibilities will include tracking team dynamics, conducting training, and managing escalations. You’ll play a key role in maintaining a positive work culture while optimizing service delivery.
Key Responsibilities:
• Answer queries related to CSR duties and team operations
• Monitor team performance and report regularly
• Provide coaching based on audits and reviews
• Track attendance and manage time-off requests
• Lead meetings and training sessions for new CSRs
Requirements:
• High school diploma or equivalent
• Minimum four years supervisory experience
• Four years in customer service, preferably in call centers
• ...
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