Customer Service Team Lead

About the Role:

You will serve as a specialized expert, performing live and post-submission scan reviews of digital impressions while actively educating and coaching new dental practices in mastering intraoral scanning techniques to achieve the best possible restoration outcomes. This role demands extensive dental expertise, strong attention to detail, and strict adherence to established quality procedures.

This role is ideal for professionals with extensive dental design and anatomy knowledge, experience with digital intraoral scanning equipment, and a commitment to maintaining superior quality standards in customer-facing roles in a fast-paced environment. You will be on the front lines, managing high-volume, complex clinical inquiries and scan quality reviews, often handling up to two live chat sessions simultaneously to maximize practice efficiency.

Key Responsibilities:

• Execute li...