Job Description

TalentPop is seeking a Customer Service Team Lead who can motivate and mentor a fast-growing support team. This dedicated client role requires hands-on Gladly expertise and a track record of delivering exceptional e-commerce service.

You will coach agents, monitor KPI performance, and guide improvements across platforms such as Shopify, BigCommerce, and Amazon. A strong command of English and practical familiarity with Zendesk, Intercom, and related tools are essential.

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