Job Description

TalentPop App is seeking a Customer Service Team Lead to guide and mentor our support teams for top-tier ecommerce service. You will drive performance, coach agents, and foster a high-performing culture while leveraging Gladly to optimize client operations.

You will coach, evaluate, and elevate team members, ensure KPI targets are met, and contribute to strategic improvements in customer experience across platforms like Shopify, BigCommerce, and Amazon.

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