Job Description

TalentPop App in the Philippines is seeking a Customer Service Team Lead who can motivate and mentor a team to deliver exceptional support for e‑commerce brands. The role requires hands‑on Gladly expertise and a proven track record in leading teams to meet KPIs.

You will balance people management with operational excellence, conduct regular coaching, performance reviews, and foster a positive, high‑performance culture across shifts aligned to US PST hours.

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