Customer Service Team Lead

Team Lead, Customer Success

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Key Responsibilities

• Coach, train and guide Customer Success Representatives (CSRs) on customer communication, platform usage, and best practices to ensure consistent delivery across the team, and to ensure CSRS meet or exceed their performance goals.
• Oversee day-to-day operations, ensuring that the CSR team is focused on top strategic and tactical priorities.
• Serve as the first point of escalation for customer issues and internal coordination.
• Monitor customer account health across the team and flag and proactively act on risks, trends, and opportunities.
• Directly manage a portfolio of customer accounts, driving adoption, engagement, and ultimately ensuring customers get measurable value from Weever.
• Conduct customer check-ins, success reviews, and platform enablement sessions as needed.
• Proact...