Job Description
Customer Service Team Lead, Telecommunications (Brampton, ON)
Are you a highly motivated and development-focused leader with a minimum of five years of supervisory experience in the telecommunications industry? Do you excel in delivering white-glove customer service and thrive in conflict resolution? Randstad, a global leader in talent solutions, is partnering with a prominent communication provider in the Greater Toronto Area (GTA) to find an exceptional Customer Service Team Lead for a permanent, hybrid role in Brampton, ON.
This pivotal Customer Service Team Lead position, sometimes referred to as a CSR Manage, Team Manager, places you at the forefront of customer relations, acting as the main point person for high-value client support for a small, specialized team of 3-5 direct reports. You will oversee the daily operations, ensuring exceptional, consistent customer experiences , managing sales growth , and handling key customer escalations. This is more than a managem...
Are you a highly motivated and development-focused leader with a minimum of five years of supervisory experience in the telecommunications industry? Do you excel in delivering white-glove customer service and thrive in conflict resolution? Randstad, a global leader in talent solutions, is partnering with a prominent communication provider in the Greater Toronto Area (GTA) to find an exceptional Customer Service Team Lead for a permanent, hybrid role in Brampton, ON.
This pivotal Customer Service Team Lead position, sometimes referred to as a CSR Manage, Team Manager, places you at the forefront of customer relations, acting as the main point person for high-value client support for a small, specialized team of 3-5 direct reports. You will oversee the daily operations, ensuring exceptional, consistent customer experiences , managing sales growth , and handling key customer escalations. This is more than a managem...
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