Customer Service Support

POSITION RESPONABILITIES: 

Communication with clients to inform about order status (scheduling, delivery, replenishment)

Together with Planning, work on meeting delivery commitment dates to clients

Customer service, being the main contact in the company

Ensure communication (prioritization) of delivery scheduling to clients

Analysis of estimated cost of the process, related to Customer Service and Planning

Analysis of the process together with Planning for improvements and implementations of this

Support to the Materials department to ensure correct compliance with internal processes

Keep data updated such as material, clients, dates and Oracle system

KPI´s compliance

English intermediate

Industrial Engineer, Bachelor of Administration or related

Computational programs, Advance Oracle 

Knowledge of Customer Service, Assertive Communication, Negotiation, Planning, Teamwork

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