Customer Service Support Lv1

Job Title: Customer Support Representative Location and address : Vermilion, Alberta


Job Summary:

We are looking for a Customer Support Representative to assist with routine customer service tasks in the order management process. This role will help with order intake, confirmation, processing, and fulfillment, ensuring a smooth and positive experience for our customers.

Key Responsibilities:

Support order management activities such as order entry, confirmation, and tracking.

Update internal teams on order status and raise issues when needed.

Prepare and maintain order-related documents as per company procedures.

Assist in resolving simple administrative or clerical issues related to orders.

Check customer orders for credit, contract terms, pricing, stock, and delivery availability.

Follow standard processes for order status, invoices, and contract balances.

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