Customer Service Support

We are seeking a highly organised and customer-focused Customer Service Support team member to act as a key point of contact for parents and schools across our services. This is a fast-paced, customer-facing role requiring strong communication skills, calm problem-solving ability, and confidence managing both operational and financial queries.

The successful candidate will always represent the business professionally, ensuring parent concerns are handled with empathy, efficiency, and a solutions-focused mindset.

Key Responsibilities

Customer Support & Parent Communication

• Act as the first point of contact for parent queries via phone and email
• Handle both operational and financial queries professionally and accurately
• Resolve customer issues directly where possible, not simply triaging queries onwards
• Support parents with b...