Customer Service Support

POSITION RESPONABILITIES

• Communication with clients to inform about order status (scheduling, delivery, replenishment)
• Together with Planning, work on meeting delivery commitment dates to clients
• Customer service, being the main contact in the company
• Ensure communication (prioritization) of delivery scheduling to clients
• Analysis of estimated cost of the process, related to Customer Service and Planning
• Analysis of the process together with Planning for improvements and implementations of this
• Support to the Materials department to ensure correct compliance with internal processes
• Keep data updated such as material, clients, dates and Oracle system
• KPI's compliance

QUALIFICATIONS

• English intermediate
• Industrial Engineer, Bachelor of Administration or related
• Computational programs, Advanced Oracle
• Knowledge of Customer Serv...