Customer Service Supervisor (Logistic)

1.0 Job Overview As a primary point of contact for customers. This supervisory position is responsible in assisting management in overseeing a department of customer service associates. Responsible for effectively monitoring staff performance and productivity to ensure that all Customer Service coordinators are fully prepared and well trained for day-to-day tasks. 2.0 Job Responsibilities (duties / task) 2.1 Responsibilities include directly supervising, interviewing, hiring, and training customer service coordinator. Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. 2.2 Planning, assigning, directing work and this is including appraising performance, rewarding and  disciplining employees (customer service coordinator).  2.3 Addressing complaints and resolving problems engaged in customer service activities and procedures. 2.4 Standardizing customer service procedures across the co...