Customer Service Supervisor

This key leadership position will be responsible for managing the customer service operations. Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery.

Principle Responsibilities

• Ensure that all safe work practices are followed per the Occupational Safety Health Administration
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Evaluate the work performance of subordinate staff and recommend the selection, orientation, retention, training, promotion and discipline of personnel.
• Prepare performance metrics related to packaging, warehousing, and distribution activities daily.
• Provide direction, train and develop personnel to effectively execute the required functions to meet established goals and ob...