Customer Service Supervisor

Discover Opal….

We manufacture paper and packaging solutions that you see, touch, and use every day. Our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

Discover the Opportunity….

Are you a Customer Service professional looking to take the next step in your career? Opal Packaging Plus based in Edinburgh, SA is seeking a dynamic and proactive customer service supervisor to join the team.

In this newly reshaped individual contributor role, you will own the branch customer service function, ensuring our daily operations run smoothly, any issues are resolved swiftly, and our customers receive an exceptional experience. This isn't just about answering phones; it’s about leadership, cross-functional collaboration and customer engagement.

You will contribute to the success of Opal Packaging Plus by:

• Managing the end-to-end order process, monitoring KPIs, and overseeing b...