Job Description
Shape the customer experience as a Customer Service Supervisor with Porter Airlines in Halifax. Guide and mentor CSRs while ensuring efficient operations for a top-tier travel experience.
You will be responsible for overseeing the CSR team at Halifax Stanfield International Airport. In addition to leading operational efforts, your role involves coaching team members to deliver stellar customer service and upholding Porter's commitment to Safety, Reliability, and Service. Collaborate across departments to tackle operational challenges and enhance customer satisfaction.
Key Responsibilities:
• Direct daily CSR functions and resource management
• Coach team members for improved service delivery
• Enforce safety standards and operational guidelines
• Address and resolve customer complaints effectively
• Support training initiatives for new CSRs
Requirements:
• Minimum 2 years of experience in airport operations
• Solid foundation in customer service principles...
You will be responsible for overseeing the CSR team at Halifax Stanfield International Airport. In addition to leading operational efforts, your role involves coaching team members to deliver stellar customer service and upholding Porter's commitment to Safety, Reliability, and Service. Collaborate across departments to tackle operational challenges and enhance customer satisfaction.
Key Responsibilities:
• Direct daily CSR functions and resource management
• Coach team members for improved service delivery
• Enforce safety standards and operational guidelines
• Address and resolve customer complaints effectively
• Support training initiatives for new CSRs
Requirements:
• Minimum 2 years of experience in airport operations
• Solid foundation in customer service principles...
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