Job Description
Elevate customer experience with GardaWorld as a Customer Service Supervisor in Edmonton. Lead national teams, enhance performance, and promote exceptional service in this pivotal role.
As the Customer Service Supervisor at GardaWorld, you will drive the operational success of our Customer Service, Customer Loyalty, and Collections teams across Canada. Reporting to the Senior Manager, you will cultivate a high-performance culture while ensuring compliance with company policies and enhancing customer satisfaction. Your strategic leadership will directly impact team engagement and effectiveness.
Key Responsibilities:
• Lead coaching and support for Team Leaders
• Develop and foster a high-performing team culture
• Analyze customer experience trends for improvement
• Oversee daily operations of multiple teams
• Resolve complex customer issues and escalations
Requirements:
• Leadership experience in Customer Service or Collections
• Strong communication and co...
As the Customer Service Supervisor at GardaWorld, you will drive the operational success of our Customer Service, Customer Loyalty, and Collections teams across Canada. Reporting to the Senior Manager, you will cultivate a high-performance culture while ensuring compliance with company policies and enhancing customer satisfaction. Your strategic leadership will directly impact team engagement and effectiveness.
Key Responsibilities:
• Lead coaching and support for Team Leaders
• Develop and foster a high-performing team culture
• Analyze customer experience trends for improvement
• Oversee daily operations of multiple teams
• Resolve complex customer issues and escalations
Requirements:
• Leadership experience in Customer Service or Collections
• Strong communication and co...
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