Job Description

Posted Wednesday, January 21, 2026 at 5:00 AM

TOGETHER, WE SAVE LIVES

Position Overview

The Customer Care Supervisor leads a support team dedicated to delivering exceptional customer experience. This role serves as the primary escalation point for complex issues, ensuring customers receive timely, accurate, and empathetic solutions. The supervisor empowers the team to resolve problems effectively, strengthening the relationship to our customers, and ensuring both customers and employees feel supported, valued, and heard.

Key Responsibilities

Team Leadership & Coaching:

  • Provide hands‑on guidance, daily direction, and real‑time coaching to customer care representatives in a supervisory role.
  • Foster a positive, collaborative, solution‑oriented environment that encourages continuous growth, learning, and accountability.
  • Monitor team performance using KPIs (response times, resolution rates, customer satisf...

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