Job Description

Location -Algiers  , , Algeria (DZ)  

Job ID -6450

Location: OUED SMAR - ALGIERS

Job Responsibilities:

  • Ensure high customer satisfaction level to retain customers,
  • Manage daily complaints and ensure timely resolution,
  • Ensure responding to customer inquiries on time,
  • Manage Station IRT (immediate response team) and achieve service level,
  • Handle and assist escalated cases until customer is satisfied,
  • Reporting any information that might impact company image and brand,
  • Monitor and enhance the overall CS team members’ performance,
  • Assist teams to handle complex cases. (Lost, delayed, etc.),
  • Facilitate the flow of information horizontally and vertically,
  • Ensure proper implementation of Aramex procedures and policies, new services, products, and systems,
  • Work with ops to ensure smooth flow of deliver...

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