Customer Service Supervisor_Aldar Retail Management

We’re looking for a Customer Service Supervisor to lead our frontline team at Al Hamra Mall, Ras Al Khaimah and elevate the guest experience across the mall.

The role includes supervising staff, managing performance, handling escalated customer concerns, overseeing Aldar Gift Card operations, coordinating with other departments, and maintaining a safe and professional environment.

Key Responsibilities

• Lead daily briefings to update and align the team.
• Provide training, coaching, and performance feedback.
• Monitor team performance and arrange refreshers as needed.
• Motivate staff to maintain professionalism and customer focus.

Operational Excellence & Service Delivery

• Ensure service standards across cleanliness, security, parking, valet, concierge, and guest services.
• Implement mystery shopper programs, customer journey mapping, and feedback loops.
• Monito...