Customer Service Staff

PT Rukita Bhinneka Indonesia (Rukita) is looking for a proactive and customer-oriented Customer Service Staff to deliver excellent support and ensure a positive customer experience across our platforms. If you have experience in handling live chat support, resolving customer issues, and communicating effectively in a fast-paced environment, we’d love to hear from you!

Job Description:

• Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner
• Deliver excellent customer experience in line with Rukita’s service standards
• Accurately document all customer interactions into the system
• Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution
• Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved
• Provide clear and helpful information regardin...