Customer Service Specialist

Service Availability

Duration: 12+ months

Location : Toronto / London, ON

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications

MUST HAVE:

Above average computing and navigational skills; Exceptional customer service skills.

A team playe...