Customer Service Specialist

Key Responsibilities:

+ Respond to customer inquiries via phone, email, and online channels in a timely and professional manner
+ Process customer orders, quotes, returns, and exchanges accurately within established service level agreements
+ Coordinate with Sales, Technical Support, Production, and Logistics teams to ensure effective order fulfillment and customer satisfaction
+ Provide order status updates, shipping information, and product availability details
+ Handle customer concerns and complaints, identifying appropriate solutions and escalating issues when necessary
+ Maintain accurate customer records and documentation within CRM and ERP systems
+ Assist customers with basic product information and coordinate technical inquiries with engineering or technical support teams
+ Monitor and manage customer accounts to ensure timely communication and follow-up
+ Support continuous improvement initiatives by identifying opportunities to enhance custo...