Customer Service Specialist - Senior

Job Duties

• Under general supervision, acts as primary contact with affiliates, field PSL, and sales personnel.
• Ensures accurate and timely processing of orders and quotations.
• Directs the movement of material for global multi-PSL operations.
• Utilizes knowledge of products and processes to service customer needs.
• Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fill customer requirements.
• Coordinates cross-center and vendor supplied orders as required and monitors those shipments.
• Works with Law Department to ensure export compliance and stays current regarding international material movements and shipping regulations.
• May give guidance to Order Correspondents as needed.

Qualifications

• Requires High School Diploma or GED and a minimum of 2 years experience in a customer service environment.
• Addit...