Customer Service Specialist

Customer Service Specialist

We are actively seeking a Customer Service Specialist for our Headquarters in Sant Quirze del Vallès.

It is essential to maintain a high level of relationship with national customers and distributors, ensuring their complete satisfaction regarding response time to inquiries and the management of their orders. The role will ensure excellent service throughout the entire order process, from receipt to final delivery, collaborating efficiently with the various departments involved (Procurement, Assembly, Technical Service, Quality, Sales, and Logistics).

Responsibilities

• Follow up with low-order customers through calls, focusing on those not purchasing supplies or through Ecommerce.
• Manage orders from national customers, directly or through agents, ensuring timely and accurate processing.
• Respond to inquiries in CS, Ecommerce, and B2C channels (order status, claims, invoice requests, product in...