Customer Service Specialist

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Job Description

Insurance Health & Wellness

HMO

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

• Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
• Respecting client confidentiality at all times.
• Keeping records of customer interactions. transactions. comments .and complaints with utmost confidentiality.
• Maintaining a polite, helpful, and professional manner at all times.
• Occasionally conduct Outbound calls to customers.
• Process Emails.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best...