Customer Service Specialist

Overview

Join our team as a key link between our customers and the company, ensuring daily needs are met efficiently and professionally.

Responsibilities

• Serve as the main point of contact for customers, managing daily communications through established company channels.
• Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.
• Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.
• Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.
• Support the introduction of new products or designs by coordinating between customers and internal teams.
• Provide back‑office support, including sending product certifications, monitoring stock levels, preparing reports, and suppo...