Job Description
Customer Service Specialist
Top 3 Skills
- Customer-facing order management in a manufacturing or production environment tracking orders from placement through delivery
- Data entry and analysis using Microsoft Excel reporting, inventory tracking, and identifying order issues before they escalate
- Cross-functional coordination between customers, sales, and production teams with clear, proactive communication
What You'll Do
- Own a portfolio of customer accounts processing orders, managing schedules, and making sure deliveries hit on time
- Proactively track order activity and inventory levels, flagging potential issues before they become problems
- Facilitate quotes and pricing requests
- Generate reports and share data directly with customers
- Handle outside purchases for materials and services tied to customer projects
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