Customer Service Specialist (m/f/d)

Your mission

In this role, you will be our first point of contact for existing customers seeking support, helping them ensure the smooth functionality of our solutions. You will be part of our Customer Service team and work closely with other departments such as Consulting, Sales, Product Management, and Development.

This position is a great fit for you if you enjoy communicating with people both in writing and verbally, if you handle customer inquiries with a solution-oriented mindset, and if you have strong IT expertise. We are happy to support you with individual training to close any knowledge gaps and will, of course, provide thorough onboarding in our software.

What you will do:

• You will primarily be responsible for intaking, investigating, resolving and documenting customer issues.
• You will regularly communicate ticket status updates to our customers and coordinate further activities when needed.
• You will support...