Customer Service Specialist

Company Description

Mama Mittens is a fast-growing e-commerce kids brand, blending global-quality designs with local accessibility. We're building a brand parents trust, from product to delivery.

Location:
Clifton, Karachi

Role Description

The Senior Customer Support Agent will manage daily customer communications and lead the complaint-handling process. This role requires strong ownership of chats, confirmation calls, courier coordination, and order-related issues while maintaining a professional, empathetic, and brand-aligned tone at all times.

Key Responsibilities

• Manage all daily customer chats across Meta, and social platforms.
• Handle and resolve customer complaints with full ownership and follow-ups.
• Conduct order confirmation calls accurately and professionally.
• Share shipper advices and delivery updates with customers.
• Coordinate closely with courier partners to resolve delayed or stuck ord...