Job Description
TEKsystems is seeking a detail-oriented and reliable Customer Service Specialist to support a leading healthcare organization in Hawaii. This role plays a key part in ensuring the Customer Relations team delivers exceptional service to members by providing operational, administrative, and customer support. If you are interested, please apply and one of our recruiter will reach out to you!
Responsibilities
+ Generate and manage customer correspondence, including letters, ID cards, and related documentation
+ Review and validate member and plan data to ensure accuracy and completeness
+ Process incoming communications (mail, voicemail), including logging, scanning, and routing to appropriate teams
+ Maintain and update departmental materials such as benefits guides and provider directories
+ Troubleshoot workflow issues and support process improvements to enhance efficiency
+ Provide customer service support and act as backup for c...
Responsibilities
+ Generate and manage customer correspondence, including letters, ID cards, and related documentation
+ Review and validate member and plan data to ensure accuracy and completeness
+ Process incoming communications (mail, voicemail), including logging, scanning, and routing to appropriate teams
+ Maintain and update departmental materials such as benefits guides and provider directories
+ Troubleshoot workflow issues and support process improvements to enhance efficiency
+ Provide customer service support and act as backup for c...
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