Job Description

Purpose & Overall Relevance for the Organization:

The Customer Service team’s mission is to deliver best in class customer experience through operational excellence. Effective account operations help streamline processes such as order fulfillment, inventory management, invoicing, ensuring that customers receive their products on time and in full. This efficiency builds trust and satisfaction, which are key for maintaining strong business relationships.


Key Responsibilities:


Delivery Note (DN) and e-invoice

  • Collaborate with channels and customers to manage DN creation and execution, ensuring goods delivery adheres to service level agreements.

  • Ensuring smooth and correct invoice issuing.

  • Follow up on COTIF reporting for improvement actions.

    • Order creation

  • Maintain and execute order according to the customer’s expectations and channel requests, ensuring the timely delivery of campaig...

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