Job Description
Position Overview
The Customer Service Specialist is responsible for the end-to-end management of strategic accounts, focusing on product development, order execution, and service delivery. This role acts as a vital link between the client, sales, and supply chain to ensure seamless project delivery and brand consistency.
Key Responsibilities
1. Account & Product Development
Manage the product lifecycle from initial client briefing and artwork intake to costing, sampling, and final approval.
Partner with Design and Technical Sales to develop custom presentations and product solutions based on client briefs.
Conduct regular client analysis to identify growth opportunities and support commercial initiatives.
Stay current on industry trends and Avery Dennison innovations to provide expert branding advice.
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