Customer Service Specialist

About the Role

We are seeking a
bilingual (English and Spanish)
Customer Service Representative to support homeowners and community management operations. The ideal candidate is organized, professional, and enjoys helping residents with questions, payments, and general concerns. This role involves answering calls, maintaining organized records, and ensuring clear communication between homeowners, vendors, and management.

Key Responsibilities

• Answer inbound calls and emails from homeowners and vendors in a courteous, professional manner
• Provide information regarding community policies, dues, and maintenance requests
• Check and verify if payments have been received or processed correctly
• Maintain and organize digital and physical homeowner files
• Record call notes and update databases accurately
• Assist with scheduling, notices, and general administrative support
• Escalate urgent issues to management or ...