Job Description
About the role
As a Customer Service Specialist, you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross-functional teams. This position serves as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.
Key Responsibilities
As a Customer Service Specialist, you'll be responsible for:
Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
Maintain accurat...
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