Customer Service Specialist

Role Summary

The Customer Success Executive is responsible for managing customer relationships, ensuring successful project delivery, and driving customer satisfaction across Professional Services and Managed Services engagements. The role requires close collaboration with Customers, Sales, PMO, Delivery, Finance, and Leadership to ensure projects are delivered within scope, budget, and timelines while identifying opportunities for business growth.

The ideal candidate should possess strong experience in Customer Success, Account Management, Project Coordination, and Service Delivery with exposure to enterprise platforms such as ServiceNow, SAP, Salesforce, or similar Digital Transformation solutions. The candidate should be capable of understanding customer business requirements, managing project governance, preparing business documentation (BRD, SOW, Scope Documents), and supporting revenue growth through renewals and expansion opp...