Customer Service Specialist

Position Summary

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction.

Key Responsibilitie

sCustomer Suppor

• tServe as the day-to-day contact for assigned customer accounts
• .Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution
• .Follow up on discrepancies, shortages, schedule changes, and service-related issues
• .Escalate critical issues appropriately and keep internal stakeholders informed
• .Maintain a strong sense of urgency to protect on-time delivery and customer ...