Customer Service Specialist

Job Overview :

We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism.

Key Responsibilities :

• Conduct daily confirmation calls for new orders to ensure accuracy and completeness.
• Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback.
• Handle VIP customers with priority, professionalism, and personalized service.
• Receive and manage customer complaints and inquiries across all communication channels.
• Resolve customer issues promptly and coordinate with internal teams when required.
• Track and update the status of customer cases until full resolution is achieved.
• Prepare daily and weekl...