Customer Service Specialist

Job Title: Customer Service Specialist

Key Responsibilities:

• Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
• Assist customers with order placement and follow up on production and delivery schedules.
• Greet clients and visitors professionally, maintaining a positive and welcoming company image.
• Maintain and update the client database, ensuring accurate hard copy and electronic records.
• Build and maintain sustainable relationships with clients through clear, effective, and professional communication.
• Provide detailed product information and resolve customer inquiries efficiently and promptly.
• Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.
• Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.
• Ensure compliance with QHSE, Food Saf...