Job Description
Description
Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.
- Accept new orders, reorders, or issues- majority of orders are over email
- Assist customers who ordered products with any questions, updates, follow ups
- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.
- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
- Edit orders accurately for input into SAP database and c...
Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.
- Accept new orders, reorders, or issues- majority of orders are over email
- Assist customers who ordered products with any questions, updates, follow ups
- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.
- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
- Edit orders accurately for input into SAP database and c...
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