Job Description

The Challenge

 

We are looking for an Italian -speaking Customer Service Specialist who will report directly to our Customer Service Team Lead. We are looking for someone with a strong customer-centric mindset to join our constantly evolving team to ensure a high level of customer service focused on enhancing customer satisfaction. Our team's mission is to be able to transform potential friction into a wow experience.

What You Will Do 

  • Resolve Complex Customer Issues: Manage and resolve high-complexity user inquiries across various channels, ensuring timely and satisfactory solutions.
  • BPO Support: Facilitate communication, provide support, and collaborate with external BPO partners to optimize service delivery.
  • Performance Monitoring: Monitor customer service KPIs, analyze deviations, and proactively propose improvement actions.
  • Process Optimization: Identify opportunities to streamline proces...

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