Customer Service Specialist at Nors

Become a Customer Service Specialist with Nors in Terrace, BC, known for delivering excellent service and solutions. Your role will focus on meeting customer needs effectively and safely.
As a vital member of the Parts Team, you will handle customer complaints, develop solutions, and maintain relationships with clients. You must be adept at managing pressure while ensuring organization and detail in your work. Being safety-conscious is crucial in delivering your tasks.
Key Responsibilities:
• Manage and resolve customer complaints effectively
• Develop and maintain customer relationships
• Provide mentorship to apprentice technicians
• Maintain safety compliance in all tasks
• Organize work and prepare parts ahead of appointments
Requirements:
• Certification or degree in Sales/Marketing preferred
• Relevant experience highly valued
• Strong computer skills, especially in Microsoft software
• Technical knowledge of equipment systems required
• Com...