Customer Service Specialist

Job Description:

American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam.

Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.

Tasks

Objectives of this role:

• Drive a seamless customer experience that creates positive sentiment for our brands.


• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.


• Maintain accurate records of customer interactions and steps taken to res...