Job Description

Position Overview

Customer Service Specialist, Accounts Payable Help Desk – Americas

Location: Monterey, Mexico (Onsite) | Time type: Full time.

Xylem is a Fortune 500 general water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

Core Responsibilities

  • Serve as an employee and supplier advocate by delivering exceptional customer service while resolving P2P‑related inquiries.
  • Act as the primary point of contact for internal stakeholders and suppliers regarding PO's, invoices, payment status, discrepancies, reconciliations, and P2P processes.
  • Research, analyze, and resolve complex PO, invoice and payment issues, including mismatches, payment delays, pricing discrepancies, missing documentation, and reconciliation variances.
  • Manage and prioritize ServiceNow tickets to ensure timely resolution in alignment with defined SLAs and customer expectatio...

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