Customer Service & Sales Support

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic is on an exciting journey. We have set an ambitious vision and are on a mission to empower more people to connect with nature.

About The Position

As a Customer Service Advisor, you will become a direct point of contact for our B2B and B2C customers, responsible for delivering high levels of service and satisfaction following internal policies and procedures. Some sales support will be required, with occasional weekend work (time off in lieu will be given).

Key Responsibilities

• Driving excellent customer service via phone and email
• To understand all internal procedures and operate them appropriately
• Processing general enquiries and warranty claims from end users and retail customers in a timely manner
• Processing returns, arrang...