Job Description

Job Title: Customer Service / Sales Support Advisor

Location: Nr Stroud

Hours: Full time, 37.5 hours per week (flexibility required during peak seasons)

Salary: £25,000

Key Responsibilities

  • Handle incoming calls, emails, and webchat enquiries, providing accurate information and resolving queries efficiently
  • Process customer orders and assist with dispatch using courier and e-commerce platforms
  • Provide product advice and support customers in selecting suitable options
  • Maintain strong product knowledge to confidently support customer enquiries
  • Deliver a high level of customer service to ensure customer satisfaction and repeat business
  • Support sales activity by assisting customers through the purchasing process
  • Assist other areas of the business during quieter periods
  • Maintain accurate records and ensure all customer interactions are h...

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