Customer Service Representatives (Research/Survey)

Overview

MCI is a fast-growing tech-enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across multiple industries. We maintain a call-center footprint that spans on-site and remote agents worldwide. All employees benefit from continuous learning and development opportunities and contribute to our global expansion. We are looking for skilled and motivated Customer Service Representatives (Non-Voice) to deliver exceptional support to our offshore clients via email and chat, handling every interaction with professionalism, empathy, and efficiency.

Key Responsibilities

• Respond to customers via email and chat in a courteous, timely, and professional manner.
• Understand customer needs, resolve inquiries, and ensure first-contact resolution whenever possible.
• Research systems to retrieve or update information, collaborating with other department...