Customer Service Representatives

Description

Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.

Key Responsibilities

• Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
• Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
• Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
• Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
• Stay up to date with product knowledge, comp...