Customer Service Representatives

Description

Virtual Staffing Solutions is seeking Customer Service Representatives to manage and process patient referrals to orthodontic specialists. The role involves ensuring accurate documentation, timely coordination, and clear communication to deliver an exceptional patient experience. Ideal candidates must have strong organizational skills, attention to detail, and the ability to work effectively with providers, patients, and insurance partners.

Key Responsibilities

• Receive, review, and process orthodontic referral requests from providers or patients.
• Verify referral details including patient demographics, insurance eligibility, and provider information.
• Coordinate scheduling of patient appointments with orthodontic specialists.
• Ensure accurate documentation of all referral activities within practice management systems and EHR/EMR.
• Communicate clearly and professionally with patients regarding referral stat...