Customer Service Representatives (Insurance)

Office Location: Ortigas, Pasig City

Work Setup: Full Onsite

Schedule: Monday to Friday, Dayshift

Qualifications

• Must be a bachelor's degree holder (any course).
• Associate - 6 months to 1 year of experience in insurance operations or a related field (preferred). Also open to fresh graduates.
• Analyst - Minimum 1–2 years of experience in insurance operations, CSR, or a related functions.
• Specialist (Lead role) - Minimum 2 years of experience in insurance operations and 2 years as well of training/coaching experience (preferably former BPO QA, Trainer, or Supervisor).
• Proficiency in email communication.
• Strong problem-solving, data analysis, time management, and planning skills.
• Experience in creating and updating SOPs and other technical or procedural documentation.
• Quality a...